Services for adults

If you are in immediate danger call 999 or 999BSL.

If you can’t speak, cough or tap the handset then press 55 on your phone – the police will know it’s an emergency)

For 24/7 advice call the free National Domestic Abuse Helpline on 0800 2000 247.

Call our helpline:
0800 917 9948

For non-emergency support.
Monday, Tuesday, Wednesday 09:30–11:30am, 12:30–2:30pm
Thursday and Friday 09:30–11:30am (except bank holidays)

How we help adults

We give you the support you need, when you need it.

We listen to your unique situation and together we decide on a journey of support, tailored to your needs, to help you to break free from abuse, heal, and rebuild your life. Our services are open to all adults – women and men, including LGBT+ people.

Our services for adults include:

  • One-to-one support
  • Refuge and Safe accommodation
  • Group programmes

Call our helpline

For advice and information about the support available to you.

0800 917 9948
Monday, Tuesday, Wednesday 09:30–11:30am, 12:30–2:30pm, Thursday and Friday 09:30–11:30am
(except bank holidays)

Your call is free and will not show up on itemised phone bills

Leaving an abusive relationship isn’t easy. Our refuges provide a safe space for you, and your children, to come to in order to leave your current situation quickly. There are short and longer-term solutions – we’ll always offer what will work best for you. For your safety, refuge places are offered away from your current location.

East Kent service

To find a refuge space, call the 24-hour National Domestic Abuse freephone helpline on 0808 20000 247.

If you’re a young single woman aged 18 – 25 years and the domestic abuse you are experiencing has made you at risk of becoming or caused you to become, homeless – we can provide you with supported accommodation in one of our shared houses. You’ll be together with other survivors and we’ll give you practical advice and support to find a permanent home of your own.

Gravesend service

This 10-week group programme gives survivors the chance to heal and rebuild together in a safe, caring, shared space. You’ll learn about the tactics used by abusers, how to build healthy relationships, how to set boundaries, and how to practice self-care, to build your self-esteem and confidence and enable you to thrive.

“The facilitators were fantastic – informative, supportive and so kind. The programme and the contacts made were so beneficial and I feel that I have a chance to move forward successfully” – Phoenix trainee

Find out more about Phoenix

East Kent, Medway and North Kent service

This family programme helps primary school-aged children and their non-abusive parent to process their experiences in a safe, holistic way. Parents are given the tools to support themselves and their children through their recovery so that they can live the happy, safe life they deserve.

East Kent (Thanet and Dover) service

Watch Diana's story


Hear our survivor stories

We can help you to leave your abusive situation, find refuge, get the right advice and support for you and your family, and keep safe.

Access our referral pathway to connect the person you are working with to the right assessment and support.

If you suspect or know that a friend, family member or colleague is experiencing domestic abuse, find out what you can do and how we can help.


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